Toronto, ON Canada

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The shipping fees are $20 for orders under $150. Any orders above is free.

Which payment methods are accepted in the Online Shop?

We are currently only accepting e-transfers at the moment. Please refer to https://onetwotreez.com/faq/ under “How do I send an e-transfer payment” for further information.

How to place an order?

Here’s a step-by-step guide in placing your order online with One Two Treez:

  • Click on the desired product(s), choose your weight and quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”.
  • At the “View Cart” page; you can edit your order, apply promo codes, redeem points and view shipping costs.
  • When you “Checkout”, details including our e-transfer email will be sent to you.
  • Next, login to your online banking and send the full order amount to the email specified in the previous instruction email
    • Please note: Partial payments are NOT accepted.
  • Please allow up to 24-48 hours for your payment to be processed. You will be notified by email of your order status and tracking information.
  • Congratulations, you’ve now placed your order!
Do I receive an invoice for my order?

Yes of course! It will be emailed to you.

Send us an email